ServiceNow, the leading digital workflow company making the world work better for everyone, announced it has signed an agreement to acquire observability and log management innovator, Era Software. Following ServiceNow’s acquisition of Lightstep in 2021, Era Software will help provide customers with a unified observability solution at scale. Continue reading ServiceNow to Acquire Observability Innovator Era Software
Monthly Archives: October 2022
Concentrix positioned as the Leader in the 2022 SPARK Matrix™ for Voice of the Customer (VoC) by Quadrant Knowledge Solutions
Quadrant Knowledge Solutions announced that it has named Concentrix a 2022 technology leader in the analysis of the global SPARK Matrix™: Voice of the Customer (VoC) market, 2022. Continue reading Concentrix positioned as the Leader in the 2022 SPARK Matrix™ for Voice of the Customer (VoC) by Quadrant Knowledge Solutions
Cohesity Appoints Karen Egan Chief Customer Experience Officer
Cohesity, a leader in next-gen data management, announced that Karen Egan has joined the company as chief customer experience officer. Based in Cork, Ireland, Egan has global responsibility for the company’s customer experience, including Professional Services, Success, and Support teams. Continue reading Cohesity Appoints Karen Egan Chief Customer Experience Officer
Balto Announces Partnership with Five9 to Empower Agents with Conversation Excellence
Balto, a leader in uniting contact centre agents with AI for better conversations, announced its partnership with Five9, an industry-leading provider of cloud contact centre solutions. Continue reading Balto Announces Partnership with Five9 to Empower Agents with Conversation Excellence
Qualtrics Announces New Real-time Contact Centre Solutions to Make Agents More Productive and Help them Act with Empathy
Qualtrics, the leader and creator of the experience management category, announced new real-time contact centre innovations to make agents more productive and deliver customer support with empathy. Automated Call Summaries and Real-Time Agent Assist automate post-call work and help contact centre agents respond with empathy and speed. Continue reading Qualtrics Announces New Real-time Contact Centre Solutions to Make Agents More Productive and Help them Act with Empathy
HGS UK and MaxContact announce partnership to transform customer experiences
The UK operations of Hinduja Global Solutions Ltd announced its partnership with MaxContact, an award-winning customer engagement platform that helps contact centres build smarter customer experiences. Continue reading HGS UK and MaxContact announce partnership to transform customer experiences