Vonage, a global business cloud communications leader, announced that Fleetmaster Express has chosen the Vonage Business Cloud (VBC) unified communications and collaboration solution to provide the productivity and collaboration tools necessary to create seamless workflows and enhance its employee experience. Continue reading Fleetmaster Express Chooses Vonage to Provide Unified Communications and Collaboration Solution
Monthly Archives: July 2019
KCOM Group Selects Vlocity to Streamline Business Processes
Vlocity, Inc., a leading provider of industry-specific cloud software, and KCOM Group, a pioneer in communications and IT services in the United Kingdom, announced today that the two companies have signed an agreement to leverage the Vlocity Communications Cloud to boost digital transformation initiatives across its sales, marketing, and customer care organizations. Continue reading KCOM Group Selects Vlocity to Streamline Business Processes
Call Journey and nGUVU to change business landscape with innovative gamification technology
nGUVU is the global leader in contact centre employee engagement. In its quest to further improve agent operational metrics, nGUVU partners with Call Journey, the leading pioneer in Conversation Analytics, to provide businesses with an immersive and comprehensive solution in tracking insightful KPI’s and boosting agent satisfaction and engagement. Continue reading Call Journey and nGUVU to change business landscape with innovative gamification technology
Qualfon Recognized in the Everest Group PEAK Matrix Assessment
Qualfon, a full-service business process outsourcing (BPO) and contact centre service provider, was recognized as a Major Contender in the Everest Group Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2019. Continue reading Qualfon Recognized in the Everest Group PEAK Matrix Assessment
Ocado to deliver 300 new Sunderland jobs
A world-leading e-commerce business is set to create up to 300 new jobs in Sunderland, after it was unveiled as the first occupier to take space on the former Vaux Brewery site. Ocado, ‘the world’s largest dedicated online grocery retailer’, has signed a 15-year deal to let the top two floors of THE BEAM, a flagship 59,427sq ft building at the heart of Sunderland’s city centre. Continue reading Ocado to deliver 300 new Sunderland jobs
Leeds City Council selects Sabio to provide real-time customer satisfaction survey solution
Leeds City Council, one of the UK’s largest metropolitan authorities, has selected Sabio to provide an innovative real-time customer satisfaction surveying solution to support the council’s Voice of the Customer programme. Sabio’s automated Bright Navigator post-call survey tool will enable the council to capture customer feedback in real-time, provide extended intelligence on key customer satisfaction, and the insights needed by the contact centre team to optimise customer engagement. Continue reading Leeds City Council selects Sabio to provide real-time customer satisfaction survey solution