Humach, a leading agent and technology outsourcer, has completed the acquisition of InfinitAI, a Colorado-based provider of purpose-built artificial intelligence (AI) technology and conversational design interface for contact centre agent assistance. Continue reading Humach Acquires InfinitAI
Monthly Archives: July 2020
Zuper and Zendesk Collaborate to Help Organizations Transform Customer Service Experience
Zuper, a platform for intelligent workforce management, announced its integration with Zendesk. This integration will enable organizations to better align their customer support and field service teams to provide the best possible customer experience. Continue reading Zuper and Zendesk Collaborate to Help Organizations Transform Customer Service Experience
Noble Conversations Analytics Insight 2.0 Named a 2020 Product of the Year
Noble Systems, a global leader in omnichannel contact centre technology solutions, announced that TMC (a global integrated media company) has awarded Noble® Conversations Analytics 2.0 a 2020 Communications Solutions Product of the Year Award. Continue reading Noble Conversations Analytics Insight 2.0 Named a 2020 Product of the Year
Capgemini Research Institute: AI-enabled customer interactions more than double since 2018
Artificial Intelligence (AI) has gone mainstream when it comes to customer interactions, according to a new report from the Capgemini Research Institute. More than half of customers (54%) have daily AI-enabled interactions with organisations – a significant increase from the 21% reported in Capgemini’s 2018 research on the subject. Continue reading Capgemini Research Institute: AI-enabled customer interactions more than double since 2018
Clarabridge Introduces Intelligent Scoring, Interaction Analytics Features to Supercharge Decision Making
Clarabridge, the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced a series of enhancements to its analytics and engagement platform. By enhancing an organization’s ability to analyze millions of interactions, Clarabridge surfaces the actionable insights needed to make decisions in the midst of unprecedented challenges. Continue reading Clarabridge Introduces Intelligent Scoring, Interaction Analytics Features to Supercharge Decision Making
RAC secures contract to become Isuzu Truck UK’s roadside assistance and contact centre partner
Isuzu Truck UK Ltd has selected the RAC as its new full roadside assistance partner and breakdown call centre provider. Continue reading RAC secures contract to become Isuzu Truck UK’s roadside assistance and contact centre partner