Medallia announced an integration between Medallia Experience Cloud and Adobe Experience Platform (AEP) that gives brands comprehensive insights into the complete customer journey to deliver highly personalised real-time experiences that increase purchase frequency. Continue reading Medallia Partners with Adobe to Deliver Complete View of End-to-End Customer Experience Journey
Monthly Archives: July 2020
Sprinklr Announces Integration with Google’s Business Messages
Sprinklr, the leading Customer Experience Management platform (CXM) announced its integration with Google’s Business Messages, making it even easier for brands to respond to messages from customers who find their business listing on Google. Continue reading Sprinklr Announces Integration with Google’s Business Messages
Zendesk Releases CX Benchmark Report for Startups Showing the Path to Success is in CX
Zendesk released the Zendesk Startups CX Benchmark Report, documenting how early-stage startups that invest in customer experience (CX) outperform their peers. The data shows that while there is no one-size-fits-all approach, startup success stories have one thing in common: the ability to provide more holistic support to customers from the beginning. Continue reading Zendesk Releases CX Benchmark Report for Startups Showing the Path to Success is in CX
InMoment Helps the World’s Top Brands Determine Their Best ‘Return to Work’ Strategies with Tailored Feedback Solution
InMoment®, the leading provider of Experience Intelligence (XI)™, and a leader in employee experience (EX) and customer experience (CX) solutions, announced an employee Return to Work technology offering designed to identify employee attitudes about office or at-home workplace safety and personal health, work procedures and environmental needs, and ongoing employee well-being as employees adapt to new working environments. Continue reading InMoment Helps the World’s Top Brands Determine Their Best ‘Return to Work’ Strategies with Tailored Feedback Solution
Ascensos announces major expansion into Turkey
Customer management and service provider Ascensos is to open its first contact centre in Turkey as part of an expansion into eastern Europe, the Middle East and Asia. Continue reading Ascensos announces major expansion into Turkey
Vonage Contact Center helps Homeless Link handle 250% increase in calls during COVID-19
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Homeless Link has been able to handle a 250 percent increase in calls while operating remotely, in response to the COVID-19 pandemic, with the Vonage Contact Center. Continue reading Vonage Contact Center helps Homeless Link handle 250% increase in calls during COVID-19