Waterfield Tech, a leading global customer engagement solutions provider, announced research findings detailing a significant lag in the adoption of conversational AI in the contact centre. Continue reading Customer Experience Leaders Lag Significantly in Deploying Conversational AI in the Contact Centre, Forfeiting Critical Business Benefits
Monthly Archives: November 2022
Emplifi Acquires Customer-Powered Commerce Platform Pixlee TurnTo
Emplifi, a leading unified customer experience platform, announced the acquisition of Pixlee TurnTo, a US-based industry-leading provider of user-generated content (UGC), ratings and reviews, and influencer marketing solutions. Continue reading Emplifi Acquires Customer-Powered Commerce Platform Pixlee TurnTo
Freshworks Turns Freshservice Demand into a New Product Opportunity with Multi-Department Service Desk
Freshworks, a software company empowering the people who power business, announced Freshservice™ for Business Teams, which enables departments outside of the IT function like HR, facilities, legal and finance to securely provide uninterrupted service delivery within each department. Continue reading Freshworks Turns Freshservice Demand into a New Product Opportunity with Multi-Department Service Desk
Glia and Tethr Partner to Deliver Enhanced Analytics for Digital Customer Service
Glia, the leading provider of Digital Customer Service (DCS), and Tethr, the leading AI-powered conversation intelligence platform, announced a strategic partnership to help companies improve their customer experience and drive business results. Continue reading Glia and Tethr Partner to Deliver Enhanced Analytics for Digital Customer Service
RingCentral selected by Healius to transform telephony and contact centre platform Australia-wide
Healius Limited, one of Australia’s leading healthcare companies, has selected RingCentral to deploy an integrated unified communications as a service (UCaaS) and contact centre as a service (CCaaS) solution. Continue reading RingCentral selected by Healius to transform telephony and contact centre platform Australia-wide
NICE Drives Exceptional Patient Care for One of the Largest Health Authorities in the UK
NICE announced that NHS Lothian has successfully deployed NICE’s NEVA Assist and NEVA Unattended in a continuing, multi-year partnership. These solutions were selected for their proven track record in large-scale government agencies and an unmatched combination of attended and unattended automation capabilities. Continue reading NICE Drives Exceptional Patient Care for One of the Largest Health Authorities in the UK