Content Guru, one of the world’s largest providers of cloud contact centre and CX technology, has announced the appointment of industry veteran, Matt McKernan, as Senior Vice President of Sales, Americas. Continue reading Content Guru Appoints Senior Vice President to Accelerate Growth in North America
Monthly Archives: November 2023
LivePerson launches suite of Conversational Intelligence solutions to accelerate digital and contact centre transformation
LivePerson, a global leader in conversational AI, announced the launch of its Conversational Intelligence suite of capabilities, as well as its enterprise managed services solution, LP 360. Continue reading LivePerson launches suite of Conversational Intelligence solutions to accelerate digital and contact centre transformation
Crown Commercial Services appoints Arvato CRM Solutions as outsourcing partner
Arvato CRM Solutions has secured a three-year contract to provide financial analysis and due diligence services for the Crown Commercial Services (CCS). Continue reading Crown Commercial Services appoints Arvato CRM Solutions as outsourcing partner
Content Guru and Exchange Communications Announce New Strategic Partnership
Content Guru, one of the world’s largest vendors of cloud contact centre, CX technology and Exchange Communications, a leading cloud and digital transformation specialist, have announced a new one-of-a-kind strategic UK partnership. Continue reading Content Guru and Exchange Communications Announce New Strategic Partnership
New Verint Research Highlights Retail Holiday Staffing Shortage
As retailers head into the ever-critical holiday shopping season, new research from Verint® highlights key customer engagement challenges and opportunities amidst a backdrop of labour shortages. Continue reading New Verint Research Highlights Retail Holiday Staffing Shortage
Foundever™ and Zenarate Announce Strategic Partnership to Revolutionize Customer Experience Training
Foundever™, a global leader in the CX industry, has announced a new strategic partnership with Zenarate, the leading AI Simulation Training solution for customer-facing agents, in which the two organizations seek to leverage state-of-the-art technology to transform employee training within the customer experience industry. Continue reading Foundever™ and Zenarate Announce Strategic Partnership to Revolutionize Customer Experience Training