Monthly Archives: July 2020

Acquisitions & Mergers

Freshworks completes key acquisition with Flint to strengthen intelligent automation for IT teams

13th July 2020: Freshworks announced that it completed a key acquisition with Flint, a leading IT orchestration and cloud management platform, to bolster Freshservice’s IT service management (ITSM) and IT operations management (ITOM) capabilities. Continue reading Freshworks completes key acquisition with Flint to strengthen intelligent automation for IT teams →

Outsourcing

Teleperformance to Hire Thousands for Work-at-Home Jobs in the US

13th July 2020: Teleperformance announced that it will hire thousands of people across the US for full-time, part-time, and seasonal work-at-home jobs for technical support, customer service, licensed healthcare insurance, and sales. Hundreds will also be hired for managerial roles as supervisors, team leaders, trainers, workforce management, and quality assurance. Continue reading Teleperformance to Hire Thousands for Work-at-Home Jobs in the US →

Technology

New Research Recognises Verint for Top Customer Satisfaction Scores in AI and Customer Self-Service

13th July 2020: Verint® announced it received highly satisfied scores from customers in product satisfaction, implementation and overall vendor satisfaction in DMG Consulting LLC’s new 2020/2021 Intelligent Virtual Agent Product and Market Report*. Continue reading New Research Recognises Verint for Top Customer Satisfaction Scores in AI and Customer Self-Service →

Partnerships

Vonage Partners with Conversational AI Platform EBO.ai to Enable Intelligent Customer Support for Businesses

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced its partnership with AI communications leader, EBO.ai to provide businesses with intuitive, intelligent customer service tools and support powered by the Vonage Communications Services Platform. Continue reading Vonage Partners with Conversational AI Platform EBO.ai to Enable Intelligent Customer Support for Businesses →

Appointments

Genesys Names Marylou Maco New Head of Global Sales and Field Operations

Genesys® has appointed technology sales veteran Marylou Maco as its new executive vice president of Global Sales and Field Operations. Maco takes the helm from Mark Turner who is leaving after nearly 20 years at Genesys, where he was instrumental in helping the company seize market leadership and establish its cloud foundation. Continue reading Genesys Names Marylou Maco New Head of Global Sales and Field Operations →