TTEC, a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced the opening of a new global customer experience delivery centre in Cape Town, South Africa. Continue reading TTEC opens new global customer experience delivery centre in Cape Town
Monthly Archives: November 2023
Daniel Pagel Joins Playvox as CEO to Accelerate the Next Stage of Growth
Playvox, the leading omnichannel contact centre provider of Workforce Engagement Management solutions, announced that Daniel Pagel has joined the company as Chief Executive Officer (CEO). Continue reading Daniel Pagel Joins Playvox as CEO to Accelerate the Next Stage of Growth
LivePerson Recognized in the 2023 Gartner® Market Guide for Digital Customer Service and Support report
LivePerson, the global leader in enterprise conversations, has been recognized in the Gartner Market Guide for Digital Customer Service and Support for the second time in a row. Continue reading LivePerson Recognized in the 2023 Gartner® Market Guide for Digital Customer Service and Support report
Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox
Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, announced its acquisition of industry-leading conversational AI testing company QBox. Continue reading Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox
Route 101 and PolyAI Join Forces to Transform Customer Engagement with Advanced AI Technology
Route 101, a leading provider of contact centre technology and customer engagement solutions, is thrilled to announce a strategic partnership with PolyAI, a trailblazing innovator in AI-powered voice assistants. Continue reading Route 101 and PolyAI Join Forces to Transform Customer Engagement with Advanced AI Technology
Sigma Connected Group announces entry into US market
UK outsourcing specialist Sigma Connected has announced its expansion into the United States as it secures its first two new clients in the country. Continue reading Sigma Connected Group announces entry into US market