14th July 2020: Pegasystems, the software company empowering digital transformation at the world’s leading enterprises, introduced X-ray Vision – the industry’s first self-healing robotic process automation (RPA) capability to detect and fix broken bots with no human intervention. Continue reading Pega Introduces X-ray Vision: The Industry’s First Self-Healing RPA
Monthly Archives: July 2020
UJET Launches its Channel Partner Program with PeakView Partnership
14th July 2020: UJET, a leading provider of cloud contact centre solutions, announced the debut of its channel partner program and agreement with PeakView, a pioneer in the Contact Center as a Service (CCaaS) industry with expertise in planning, deploying, and managing contact centre solutions. Continue reading UJET Launches its Channel Partner Program with PeakView Partnership
CallMiner Names Eric Williamson Chief Marketing Officer
14th July 2020: CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, has appointed Eric Williamson as Chief Marketing Officer. Williamson will lead CallMiner’s global marketing strategy, with a focus on positioning the company as the industry’s number one platform for extracting and operationalizing customer insights to drive transformative business change and value. Continue reading CallMiner Names Eric Williamson Chief Marketing Officer
Verizon powers intuitive customer experiences with Google Cloud
13th July 2020: Verizon customers in search of support may soon find a more natural and streamlined digital experience, thanks to a new collaboration with Google Cloud. What they won’t see behind this experience is the conversational artificial intelligence (AI) that can help customer care agents respond to customer queries, as well as assist consumers directly. Continue reading Verizon powers intuitive customer experiences with Google Cloud
Guide: Business Continuity & Disaster Recovery in the Contact Centre
13th July 2020: Disasters and their effects on contact centres can come without warning and impact your company’s image and bottom line. If you haven’t implemented a disaster recovery or business continuity plan, your contact centre platform might not have the scalability and flexibility needed to respond to the situation. Continue reading Guide: Business Continuity & Disaster Recovery in the Contact Centre
Paul Holden Named New Head of Sales at Akixi
13th July 2020: Leading call reporting and analytics company, Akixi, has announced that Paul Holden joined the company on 6th July 2020 as Head of Sales. With a remit covering Akixi’s global sales activity, Paul will manage the company’s sales operations and be responsible for opening new markets and channels, and driving new customer acquisition. Continue reading Paul Holden Named New Head of Sales at Akixi