The online electricals retailer, AO.com announces a partnership with omnichannel customer engagement company Emarsys, enabling it to personalize the experience for its customers on a truly one-to-one basis for the first time. Continue reading AO.com takes personalization capabilities to new heights with Emarsys platform
Monthly Archives: July 2020
Vonage Powers Messaging Capability and Customer Support for PT. Telekomunikasi Indonesia
Indonesia’s largest telecommunications and network provider, PT. Telekomunikasi Indonesia, has chosen Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, to enhance its customer communications and experience. Continue reading Vonage Powers Messaging Capability and Customer Support for PT. Telekomunikasi Indonesia
Groupon Selects TransPerfect to Help Manage Its Multilingual Content
TransPerfect, the world’s largest provider of language and technology solutions for global business, announced that it has been chosen by global experiences marketplace Groupon for translation management technology. Continue reading Groupon Selects TransPerfect to Help Manage Its Multilingual Content
Route One Connect partners with Aculab to offer voice biometrics as part of its Contact-Centre-as-a-Service (CCaaS) portfolio
Route One Connect, a specialist in delivering exceptional customer experiences for contact centres using Amazon Connect and the wider AWS ecosystem, is pleased to announce its partnership with Aculab, a global provider of API-driven advanced speech and signal processing technologies for telecoms-related, automated interactive systems. Continue reading Route One Connect partners with Aculab to offer voice biometrics as part of its Contact-Centre-as-a-Service (CCaaS) portfolio
Maintel takes ICON platform out to the channel enabling partners to offer bespoke cloud packages to their customers
Maintel is offering channel partners the opportunity to take its market -leading ICON solutions to market in the UK and internationally. Maintel’s ICON cloud and managed services make it easier and more cost effective for channel partners to offer the latest transformational communications technologies, without capital investment or risk. Continue reading Maintel takes ICON platform out to the channel enabling partners to offer bespoke cloud packages to their customers
Kustomer Releases New Report On The Growing Need For Efficiency In Customer Service Across Wide Range Of Industries
Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announced new data on the state of the customer service industry which underscores the need for greater efficiency, particularly in today’s rapidly shifting business environment. Continue reading Kustomer Releases New Report On The Growing Need For Efficiency In Customer Service Across Wide Range Of Industries